We are here to help, so please feel free to reach out to us with any questions or feedback!
FAQs
Are all your classes virtual?
Yes, we used to run in-person classes throughout NJ, but going virtual has allowed us to help students from all across the US improve their test scores!
(Where our students have come from so far)
I haven't received a link for an upcoming class. How can I get that?
The links for all classes should be accessible through our
STAFFS Prep Student Portal. Just log in using the
student email used during registration. If you still don't see a link, please contact us at contact@staffsprep.com.
I need to move my registration to another date. How can I do that?
You can change your registration using our
STAFFS Prep Student Portal. Just log in using the
student email used during registration. There you can see all classes you've signed up for, and should also see the option to change these to any future dates! If you still need assistance please contact us at contact@staffsprep.com.
Does my child's video need be on for the classes?
No, we do not ask students to turn on their video during classes. Any questions that they have during the class can be asked via our live chat.
How long before the test should my child take the class?
We always recommend taking our courses about 1-2 week between the class and the test. That leaves enough time to practice the concepts covered during our courses, but not so much time that all the material is forgotten by the time the test comes around.
My child's score came back and did not go up as much as we hoped. Can I get a refund?
First of all, we are sorry you did not get the results you were hoping for. We are proud of the courses we provide, and take it personally when students do not meet their goals. To get a refund, please first check that you meet all the requirements under our
STAFFS Prep Score Guarantee. If you do, please contact us at contact@staffsprep.com with your two score reports, and we will process the refund immediately.
Can I speak to someone about my child's test prep?
Yes definitely, we would be happy to talk to you about your child's prep! You can email us at any time, or call us during our business hours 9am-5pm EST.
