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Staffs Prep
The STAFFS Score Guarantee

The guarantee grows with the commitment.

Every qualifying Staffs Prep path comes with a score promise. The more complete the prep plan, the stronger the guarantee.

To qualify, students must complete the required work and submit their official scores on time. You’ll find the full requirements below.
Crash Course + Practice Software

More of the system. A stronger promise.

The Crash Course has its own guarantee. Choose three or six months of Practice Software for the Software guarantee, or combine both products for the Complete System guarantee.

Crash Course

+60 SAT points
+2 ACT points

Complete the Ultimate Crash Course and put its rules, pacing, and test strategy into practice.

Practice Software

+100 SAT points
+3 ACT points

Complete the full 90-day practice plan with targeted questions and full-length tests.

Complete System

+160 SAT points
+5 ACT points

Complete both parts of the system and combine their guarantees.

SAT

SAT Score Guarantees

Prep optionStarting scoreGuaranteed increaseIf starting higherGuarantee up to
Crash CourseCourse requirements1200 or lower+60 points+40 points1450
Practice Software3- or 6-month Software requirements1250 or lower+100 points+80 points1480
ACT

ACT Score Guarantees

Prep optionStarting scoreGuaranteed increaseIf starting higherGuarantee up to
Crash CourseCourse requirements28 or lower+2 points+1 point31
Practice Software3- or 6-month Software requirements28 or lower+3 points+2 points32
Students with higher starting scores

Already close to the top?

Students who start near the top of the scoring range simply have fewer points available to gain. That’s why each guarantee has a highest covered score.

Example: A Complete System student starting at 1420 is guaranteed to reach 1500—an 80-point increase.

If a student already meets or exceeds the highest covered score, we’ll help set a more appropriate goal before purchase.

To qualify for the guarantee

Here are the requirements.

We created these requirements because scores improve when the student and Staffs each do their part. We also designed them so that students who simply follow the program should qualify for the guarantee.

Before prep begins

Send us an official SAT or ACT score.

We cannot use a PSAT score as an SAT starting score because the two tests use different scoring scales.

Crash Course

Complete the course you purchased and use its strategy on an official test.

  • Send us your starting scoreSubmit an official score report before prep begins.
  • Complete your purchased courseAttend the included live class or finish the required on-demand lessons.
  • Take the official test on timeTake the test covered by the guarantee and submit the score by the deadline.

Practice Software

Choose three or six months and complete the full 90-day practice track.

  • Choose an eligible access planThe Software guarantee is included with three or six months of access.
  • Send us your starting scoreSubmit an official score report before practice begins.
  • Complete 500 unique questionsThe enrolled student must complete the work.
  • Take 3 full-length practice testsComplete each test with a good-faith effort.
  • Review every missed questionOpen the review for each incorrect question-bank answer.
  • Finish within 90 daysComplete the work and submit the official score by the deadline.
Our refund promise

Didn’t reach the guaranteed increase?

We’ll refund you the percentage of the score guarantee you didn’t hit.

Improved 150 of 160 SAT points6.25% refund

On a $275 Complete System purchase, the refund would be $17.19.

Improved 80 of 160 SAT points50% refund

On a $275 Complete System purchase, the refund would be $137.50.

We apply the percentage to the price paid for the covered product after discounts. Other purchases, including extra access and tutoring hours, are not included.
White Glove guarantees

Managed prep has its own promise.

White Glove includes the Complete System and one private tutoring session each week. Families choosing this hands-on support receive the White Glove guarantee shown below.

6 weeks · 6 sessions

+160 SAT points
+5 ACT points

Complete System guarantee plus a managed weekly tutoring plan.

12 weeks · 12 sessions

+200 SAT points
+6 ACT points

Our highest commitment and strongest score promise.

SAT

White Glove SAT Guarantees

ProgramStarting scoreGuaranteed increaseIf starting higherGuarantee up to
6 weeks6 weekly sessions1250 or lower+160 points+120 points1500
12 weeks12 weekly sessions1250 or lower+200 points+140 points1520
ACT

White Glove ACT Guarantees

ProgramStarting scoreGuaranteed increaseIf starting higherGuarantee up to
6 weeks6 weekly sessions28 or lower+5 points+3 points33
12 weeks12 weekly sessions28 or lower+6 points+5 points35
To qualify for the guarantee

White Glove requirements

Complete the course, software, and tutoring included in the program.

  • Complete every Complete System requirement for the same exam.
  • Attend every included weekly tutoring session before the official test.
  • Complete the tutor’s assigned follow-up work and required full-length tests.
  • Take the official test chosen for the program and send us the score on time.

Didn’t reach your White Glove goal?

We’ll keep helping you through your next test.

Students who complete the program receive continued Complete System access and additional private tutoring.

6-week program2 sessions
10-week program3 sessions
12-week program4 sessions

Access and additional sessions continue through the student’s next official test, for up to 90 days. This extra support is offered once, and unused sessions have no cash value.

How improvement is measured

We use your superscores.

We compare the student’s best official section scores from before prep with their best official section scores afterward. Many colleges consider a student’s best section scores across test dates, so we use that same superscore approach for our guarantee.

Example: If an SAT student’s Math score rises 70 points while Reading and Writing falls 20 points, we keep the earlier Reading and Writing score and the new Math score. The improvement is 70 points.

We calculate SAT and ACT superscores using each exam’s current scoring rules. Scores from different exams cannot be combined.

PSAT scores cannot be used as an SAT starting score because the two tests use different scoring scales.

Official score reports, account activity, test dates, and completed work must be verifiable.